Thank you for choosing San Diego Digital for your web design needs in San Diego. We understand that circumstances may arise where you need to cancel your order or request a refund. This Cancellation and Refund Policy outlines our guidelines for cancellations and refunds.
1. Cancellation Policy
- Cancellation by You: If you wish to cancel your order, please contact us as soon as possible. Depending on the stage of the design process and our current workload, we may be able to accommodate your cancellation request. However, please note that if work has already begun on your project, we may not be able to provide a full refund.
- Cancellation by Us: In the unlikely event that we are unable to fulfill your order due to unforeseen circumstances or other reasons beyond our control, we reserve the right to cancel your order. In such cases, we will notify you promptly and issue a full refund.
2. Refund Policy
- Refunds for Unused Services: If you cancel your order before any work has begun on your project, you may be eligible for a full refund.
- Refunds for Partially Completed Services: If work has already begun on your project but has not been completed, we may provide a partial refund based on the amount of work completed and expenses incurred.
- Refunds for Completed Services: Once the final web design has been delivered to you, no refunds will be provided.
- Refunds for Dissatisfaction: If you are not satisfied with the final web design provided to you, please contact us to discuss your concerns. We will make every effort to address any issues and ensure your satisfaction. However, refunds will only be provided at our discretion and based on the circumstances of each case.
3. Processing of Refunds
- Refunds will be processed within 3 days of approval.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your financial institution, it may take additional time for the refund to be reflected in your account.